Recently, a close personal friend of mine passed away after a long and joy-filled life. Her family selected two nonprofits quite near and dear to her heart to receive memorial gifts in lieu of her flowers. I made an equal level gift to both groups.
To date, one of the organizations has yet to acknowledge the gift, or even cash the check.
By comparison, within 1.5 weeks (and I live some distance away from both organizations), the other organization cashed the check and sent me a very meaningful thank you note, excerpted below:
Thank you for your contribution in memory of (naming my friend), who was small in stature, but large in life.
Without a doubt, she was a guiding force for where we are today. Her philosophy of service (goes into the details of her specific service to the organization). We are so grateful she gave her time and talent to us. Your donation supports our work, which was an important part of her life.
The letter is signed by the organization's development director. When you receive a memorial gift, yours could be signed by your board president or another volunteer leader.
It's possible the second organization who sent nothing got busy and overlooked seemingly little steps like depositing a check or acknowledging a gift. However, the organization who was prompt in both depositing and acknowledging my gift left a big impression. Their little extra step tells me my donation matters to them, and reinforces how much my friend both mattered to and loved this organization. I will absolutely keep this impression in mind when considering future gifts.
Whether memorial or otherwise, how are you acknowledging your current gifts? What little things could you add today to make a big impression with your donors?
Photo credit above: http://www.flickr.com/photos/comedynose/



